We’ve become an “always connected” society.
Think Facetime, Snapchat, Instagram, Twitter, YouTube, Skype & Netflix to name a few.
What does that mean for you? Having great WiFi brings you positive reviews, raising the hotel ratings and inevitability filling your rooms.
It’s more important now than ever to provide guests with an amazing WiFi experience. It’s not as hard as it sounds. Let us help you deliver on this key part of your service.
When internet and connectivity is everything, it’s amazing that most businesses don’t have a customer WiFi program. To the hotel world this means that today’s consumer demands that the accommodation provider supplies a good WiFi service. Increasingly, guests are expecting the hotel WiFi service to be free.
Did you know that bad or expensive WiFi is the most complained about issue in hotels today. What does this mean? Studies show that hotels with excellent WiFi programs field less complaints, both online and offline.
When WiFi is such a detrimental component to the customer experience it’s amazing that the general standard of WiFi services are unreliable and slow. Making a great WiFi program the hero of your hotel marketing makes a real difference to occupancy rates. Use WiFi to stand ahead of your competitors.
Cyber crime is growing in Australia and the police are stepping up their activities and prosecutions. Apart from state cyber crime laws, the federal government has also introduced data retention laws. These laws specifically require any accommodation provider to collect session data on their guests internet usage and store this data in an encrypted format for two years. Ignorance is not a defence. Accommodation providers can be held liable for the actions of their guests. Delion is compliant with the data retention laws. Our software enables your property to be in compliance with all state and federal laws. Managed for you but you keep the control.
To have a great WiFi service you need 3 things:
1. The right equipment installed in the right places to give your guests a good signal throughout the property.
2. You need a good internet connection so that when many of your guests are uploading pictures, talking on Skype or watching Netflix, the service will still be fast. Guests should be able to connect and share the internet.
3. You need the software to make it all work, control guest usage and set free limits. Your WiFi should also comply with Australian state and federal legal requirements. It can also be used as a tool for customer engagement, branding, marketing/promotion, collating demographics and for selling WiFi access.
Delion uses the latest signal analysis software to map out signal strength throughout your property and we are a licensed Internet Service Provider. We only serve our business customers and deliver quality ADSL (and bonded ADSL) through to Microwave, NBN and Optical Fibre solutions. Delion outperforms companies like Telstra in speed and price especially across regional Australia. We own and develops the software that run our Hotspots and have an ongoing program of developing new/innovative features for the industry.
Dashboard snapshot
Accessible anywhere and anytime. The dashboard can show the health of your system. Find out whether the internet connected or how many users are online.
Latest Customer Engagement
Our customer engagement software allows you to build demographic profiles of your guests. Know their wants and needs, when they use the internet the most or promote to specific guest groups.
Apps
Delion is at the forefront of hotel app development. Apps can deliver enormous marketing and promotion benefits as well as radically improving operational processes. Apps can allow the tracking of staff and assets throughout the Hotel, streamline the identification and processing of maintenance issues and more.